With PR Disasters, the Sky’s the Limit
Another airline altercation went viral on Friday, but this time it involved American Airlines and a stroller. An employee allegedly aggressively took a woman’s stroller and knocked her with it as she boarded Flight 591 from San Francisco to Dallas. A video posted on Twitter only shows the aftermath of the altercation, with the woman in tears and holding her baby at the front of the plane while another unidentified male passenger comes to her defense. American Airlines has evidently learned from United’s recent mistakes and immediately issued an apology promising to investigate the situation immediately. They also upgraded the woman and her family to first class for the remainder of their trip.
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